TERMS & CONDITIONS
Please be advised that your booking request is not confirmed until payment has been processed/received and a receipt issued to you. One of our Reservation Consultants will be in touch with you within 48 hours to confirm your booking request. If you have not received your confirmation please contact our office on 03 9001 0855.
Check In: 3.00pm
*Unless previous arrangements have been made, every attempt is made to provide guests with a late check out.
We can confirm a late check out of 12pm for an additional $50.00 or $100.00 for a 3pm departure, subject to availability.
Every effort is made to accommodate you in the property originally requested at time of booking. This, however, is subject to change without notice and may be due to the property no longer being offered for short stay rentals, the extension of a previous guest stay or the property has been sold. In such case, every effort will be made to relocate you to a similar property of equalvent value and size, otherwise a full refund will be issued.
Full payment is required at the time of booking to secure your reservation.
Tariff is per night unless otherwise indicated. Packages are per person unless otherwise indicated. All prices are in Australian dollars and include GST.
Method of Payment Accepted
We accept Visa or Mastercard credit card payments.
Please note a 2% surcharge is applied to all credit card payments.
Cheques made payable to Retreats Victoria Pty Ltd (for Golf Retreat and City Stay properties) or Coast Retreats Pty Ltd (for Coast Retreats and Lorne Chalet properties) and sent to:
Po Box 742
Torquay, VIC 3228
Direct Deposit is also available upon request.
ACCIDENTS & DAMAGE
Regrettably accidents do happen and as such we require a $500.00 bond against your credit card/cheque to be released at the end of your stay, subject to satisfactory condition of the property. Please report all breakages and damage to the accommodation and its contents to Retreats Victoria and payment arrangements (if necessary) made prior to departure. For all Bond claims against you (the guest) Retreats Victoria will charge a 20% or $50.00 Administration fee (whichever is greater).
As with any tenancy agreement (REIV) the property must be left with house and property in the state it was found in. Should you notice any property/item damage on your arrival, please notify our office immediately.
We have supplied for your convenience quality Linen & Towels. Please do not take them with you! As these are white, please avoid using them to remove make-up or fake tan. Replacement charges will be taken from your Bond should these items be found to be unfit for guest usage as a result of staining.
Great care has been taken in selecting our furniture and house effects. It is there for your enjoyment. Please do not remove any items from the house or move furniture around within the property. Additional charges may apply should furniture need to be returned to its orignal position.
Guests are responsible for the safekeeping of accommodation keys. You will be liable for damage caused when doors have to be forced open owing to the key being lost and also cost of replacement keys and locks. Only one set of keys is supplied for your stay, please contact our offie to arrange additional keys.
No responsibility is taken for the tenants personal property left on the premises; however we will make every attempt to contact you should items be left behind. Cost of returning items will be at your expense.
NO PARTY POLICY
Retreats Victoria has a very strict No Party policy. Any behaviour deemed to be disturbing the peace will result in instant eviction from the property and any additional costs incurred as a result of this process will be taken from the Bond.
The number of occupants must not exceed the original number as stated when the booking was confirmed. Guest numbers above the number confirmed at time of booking will be evicted from the property immediately and any additional costs incurred as a result of this process will be taken from the Bond.
For all 'Couples Rate' Accommodation Specials, Guests are entitled the use of 1 bedroom, 1 bathroom, 1 toilet, 1 living area. A full tariff will be charged in the event that more than the stated has been used.
Premises must be left clean and tidy and ready for immediate occupation by the next guest. Any additional cleaning required above our ‘standard cleaning hours’* will be charged to the guest from the Bond.
Extra fees will be charged for the removal of excess rubbish left at the property.
Standard cleaning times =are 2 Bedroom = 2 hours, 3 Bedroom = 3 hours, 4 Bedroom = 4 hours.
We understand that under certain circumstances you may need to change your plans. Please be aware that the following cancellation fees do apply.
1. A booking cancelled 21 days or more before commencement of booking incurs a 20% of total booking cancellation fee.*
2. A booking cancelled 7 – 21 days before commencement incurs a 50% of total booking cancellation fee. If a replacement booking is found a cancellation fee of 20% applies.
3. A booking cancelled less than 7 days before commencement - (inc. non arrival), full payment of booking will be retained.*
Retreats Victoria as a Booking Agent accepts guest bookings in good faith and represent the property owners. We are not responsible for any actions undertaken by owners of the properties that are beyond out control, including:
a) the property is sold
b) the property is altered in any way
c) the property is withdraw from letting
d) in any of the above or other circumstances, every reasonable endeavour will be made to find alternative accommodation.
Retreats Victoria is a member of Tourism Victoria, Geelong Otway Tourism, and AAA Tourism.
THANK YOU for booking with Retreats Victoria. We look forward to accommodating you!